Privacy Policy
How we handle your data and protect your privacy
Our Privacy Promise
We don't store your customer reviews. All processing is transient and completely anonymous. Your data privacy is our top priority.
Data Collection & Processing
ReplyPilot is designed with privacy-first principles. Here's how we handle your data:
What We Collect
- Customer Reviews: The review text you paste for processing
- Generation Parameters: Your selected tone, brand voice, length preferences, and star ratings
What We DON'T Store
- Raw customer review text after processing
- Generated response content
- Personal information or contact details
- IP addresses for tracking purposes
How Processing Works
Your review is sent to OpenAI's ChatGPT-5 service for initial processing
Our proprietary tuning engine refines the response using specialized training data from thousands of successful customer interactions
We generate 3 optimized response options tailored to your brand voice and tone preferences
All review data is immediately discarded from our systems - no information is stored or retained
Data Retention
Customer Reviews
Not stored - processed transiently and immediately discarded
Generated Responses
Not stored - only displayed to you in real-time
Third-Party Services
OpenAI ChatGPT-5
For generating review responses (subject to OpenAI's privacy policy)
Rate Limiting
To prevent abuse and ensure fair usage:
Security Measures
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us through our website.
Last Updated
This privacy policy was last updated on December 2024.